The two legs of a consolidated shipment
Before consolidation, each parcel has a domestic tracking number from the seller's courier. Once you pay for shipping, the consolidated box gets an international tracking number that follows it through export, the international leg, import customs and local delivery.
- Scans happen at handover points, so several quiet days during the international leg are normal.
- After arrival, the box usually passes to a local carrier, whose own tracking may show more detail.
- Answer customs or delivery requests only through CAINIAO App or the carrier named in the tracking.
These are common examples, not a CAINIAO status glossary. Wording varies by carrier; use the original tracking event and instructions from the carrier handling your parcel.
Scroll horizontally if needed to see the next steps.
| Common status example | What it means | What to do |
|---|---|---|
| Shipment information received / Label Created | An electronic shipment record exists. It does not confirm that the carrier has the parcel. | Ask the seller or sender to confirm handover. Have your order number and tracking number ready. |
| Collected / received by carrier | The carrier has recorded receipt of the parcel; this is different from a label being created. | Check the next tracking event. If the handover details do not match, contact the sender with the tracking number and handover receipt, if available. |
| In transit | The parcel is progressing through the delivery network. Updates may be spaced apart between facilities. | Check the carrier’s latest estimate and notices. If that estimate passes or an issue is shown, contact the carrier or sender with the tracking number and last event. |
| Clearance delay | Customs clearance is incomplete. Missing or incorrect documents are among the possible causes. | Ask the carrier or its customs agent what is needed. Keep the tracking number, invoice and item details ready; submit documents only through a verified official channel. |
| Out for delivery | The parcel has been assigned to the final delivery run. Check the carrier’s delivery updates. | Follow any delivery instructions. For an address or access issue, contact the final-mile carrier with the tracking number, delivery address and relevant instructions. |
| Delivered, but not received | Tracking records a completed delivery, but you cannot locate the parcel. The record needs checking. | Check the delivery location, proof of delivery and household or reception desk. If still missing, contact the final-mile carrier and seller with the tracking number, delivery record and order details. |
Official tracking and status help
- CAINIAO official tracking
- UPS tracking status guide
- FedEx: clearance delay
- FedEx: delivered but missing
CainiaoHelp cannot access shipment records or open carrier cases. Use the carrier named in your tracking result, and contact the seller or shipping provider for order or forwarding questions.