Sources, examples and editorial policy
CainiaoHelp publishes shipping guides and browser-based calculators. This page explains what supports the content and where its limits are.
Updated
Published by CainiaoHelp
What this site provides
CainiaoHelp is an unofficial reference site, separate from Cainiao and the shopping platforms. It does not sell shipping, track parcels on your behalf or resolve orders.
- Use the seller or selected shipping service for account, payment and delivery questions.
- Calculators use the dimensions, weight and prices you enter; they do not retrieve live rates.
How information is checked
Service instructions should be supported by the relevant platform or carrier's official documentation. Links beside platform-specific instructions identify those sources.
- Route availability, item acceptance and billing must be confirmed in the selected official service before purchase or shipping payment.
- Listed promo codes are official CAINIAO codes. A forum mention alone is not treated as proof that an offer works.
- Translations should preserve the same scope and qualifications. Main-content revision dates should reflect substantive changes, not a routine rebuild.
Examples and first-hand evidence
The shopping scenarios and calculator examples are illustrations, not accounts of shipments completed by CainiaoHelp.
- Example dimensions, rates and routes do not establish a carrier policy or a live quote.
- A real case study needs genuine, anonymized records of the route, dates, dimensions, weights and actual charges. No such evidence is claimed for the illustrative scenarios.
Checking and correcting a claim
No public editorial inbox is provided. For an order or shipment, contact the seller or official service handling it.
- To check a disputed claim, identify the page, the relevant paragraph and the official source that differs. Personal order numbers, identity documents and full addresses need not be made public.
- A factual correction should update the affected language versions and the associated examples or structured data. A substantive revision should also update that page's modification date.
Promo-code relationships
CainiaoHelp has no commission or other promotional relationship tied to the listed codes. The codes are official CAINIAO promo codes; the discount shown at checkout applies.
- Read the code terms, then confirm the actual discount at checkout before paying.