# JD.com to the USA: a six-step consolidation example Suppose you want one item of clothing and one towel from a single JD.com store, with no batteries or liquids. Two items do not necessarily mean two parcels. Updated November 2, 2026 ## Before you buy, confirm three things 1. Each item can ship on your route, and your address is within its delivery area. 2. The route’s price, billing rules, estimated delivery and tax handling. 3. The China warehouse address assigned to that route. Check them in CAINIAO App or with official support. Calculators and examples on this site are estimates; the order in the app shows the final charge. ## Follow these six steps Where to do it CAINIAO App, the official US site or official support ### Confirm items, the US route and its warehouse before buying Prepare the item links and US delivery area. In CAINIAO App, check that the items are accepted, the address is covered and the route is available, and note its China warehouse address. For sea shipping, also note its conditions, charges, tax handling and delivery time. **Ready to move on** Your items, US address and route are confirmed, and you know which China warehouse address that route requires. **If you get stuck** If restrictions, charges or sea-shipping availability are unclear, ask support with your item links and delivery area before buying. Do not use an air-route warehouse assuming you can switch to sea shipping after check-in. - [Copy your assigned China warehouse address to JD.com](https://cainiaohelp.com/jd-us.html#jd-warehouse-address) Where to do it CAINIAO App’s US consolidation section; delivery-address settings in JD.com ### Copy your assigned China warehouse address to JD.com Select the US destination in CAINIAO App and check the assigned warehouse address for your chosen route. Copy the recipient, phone, full address and identifying information into JD.com and save it. Keep your US address separate for the later international shipping order. **Ready to move on** The saved JD.com address matches the app’s China warehouse address for that route, with no missing recipient or identifying details. **If you get stuck** Ask support if the route’s warehouse address is unavailable or its fields do not map clearly to the shopping platform. Do not insert your US address here or switch to the shopping platform’s separate overseas direct-shipping or consolidation flow. - [Pay for the goods and wait for seller dispatch](https://cainiaohelp.com/jd-us.html#jd-order) Where to do it Checkout, shopping orders and logistics information in JD.com ### Pay for the goods and wait for seller dispatch Buy the clothing item and towel in this example. At JD.com checkout, check every part of the China warehouse address and pay for the goods plus any seller-charged domestic delivery. After dispatch, open the order’s tracking information and record each actual domestic tracking number. The two items may be shipped together or separately. JD.com may split an order when items come from different warehouses or senders, or when you choose to have available items sent first. [JD.com help: why orders are split](https://help.jd.com/user/issue/57-127.html) **Ready to move on** Each shopping order uses the correct China address and shows confirmed goods payment. After dispatch, you can find every actual domestic tracking number. **If you get stuck** Contact the seller immediately for an incorrect address. If there is no tracking number, check dispatch status or ask the seller; a shopping order number cannot replace a courier tracking number. - [Check or register each domestic parcel by tracking number](https://cainiaohelp.com/jd-us.html#jd-register-parcels) Where to do it JD.com order tracking; parcel details or registration in CAINIAO App ### Check or register each domestic parcel by tracking number Check whether the app already has the parcel record. Verify existing records and register missing parcels using their actual domestic courier tracking numbers and the item information requested. If the app asks for the carrier, use the seller’s logistics details. For split orders or staggered dispatches, account for every distinct tracking number; do not submit only the shopping order number. For a split JD.com order, check the logistics details of every resulting order so that no tracking number is missed. **Ready to move on** Every actual domestic tracking number has one corresponding parcel record in the app, with the required item details. **If you get stuck** For a registration error or mismatched record, check the full tracking number and item details, then give support the shopping platform’s logistics record. Do not rely on automatic import or repeatedly register a tracking number already shown. - [Check every warehouse arrival, weight and storage term](https://cainiaohelp.com/jd-us.html#jd-warehouse-arrival) Where to do it JD.com domestic tracking; warehouse parcels in CAINIAO App ### Check every warehouse arrival, weight and storage term Track each parcel from seller to China warehouse, then check its app check-in status, weight, storage deadline and charges. Wait until all parcels you want to send together are checked in and accounted for before consolidation. A domestic courier’s “delivered” status is not app warehouse check-in. **Ready to move on** Each domestic tracking number for the shipment corresponds to a checked-in parcel, with weights and storage terms reviewed. **If you get stuck** If delivered tracking has no warehouse record, give official support the tracking number and delivery record. Resolve missing parcels, unexpected weights or incorrect details first. Ask which routes are available if a parcel reached another route’s warehouse. - [Consolidate, enter your US address, pay shipping and track delivery](https://cainiaohelp.com/jd-us.html#jd-international-shipping) Where to do it CAINIAO App’s warehouse parcels, international shipping order and tracking ### Consolidate, enter your US address, pay shipping and track delivery Select the checked-in parcels to send together, enter your actual US address and required item details, and choose a route available to this order. Select sea shipping only if the current parcels meet its conditions and it is available. Review chargeable weight, shipping, extra charges and tax treatment, then pay international shipping separately from the goods payment. Save the order and tracking details, follow dispatch, international transport and US local delivery, and check the parcels when received. **Ready to move on** The international order has the correct parcels, US address and route. The app confirms shipping payment, followed by tracking through to actual receipt. **If you get stuck** If the desired route is missing or the bill is unclear, ask support before paying. Check the order before retrying an uncertain payment. For stalled tracking or an unreceived delivery, provide the international tracking number and latest status. ## Official resources - [Official Cainiao US tutorial: warehouse address, parcel registration, consolidation and payment](https://ys.cainiao.com/wow/z/fa/cainiaoheader/IS02SL3985) - [Official CAINIAO App listing: shopping platforms and US consolidation](https://play.google.com/store/apps/details?id=com.cainiao.cnintl4android&hl=zh) - [JD.com help: why orders are split](https://help.jd.com/user/issue/57-127.html) ## What do you need help with? [Shipping Cost Calculator](https://cainiaohelp.com/tools.html#shipping-cost) [Chargeable Weight Calculator](https://cainiaohelp.com/tools.html#chargeable) [Tracking](https://cainiaohelp.com/guides.html#tracking) [Problems](https://cainiaohelp.com/guides.html#problems) [Taobao to US](https://cainiaohelp.com/taobao-us.html) [Pinduoduo to US](https://cainiaohelp.com/pinduoduo-us.html) --- Unofficial shipping guide. CainiaoHelp is not affiliated with Cainiao or the shopping platforms.